Log in Sign up

Privacy Policy

Last updated: January 1, 2024

LuckInTheAir.com (“LuckInTheAir”, “we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luckintheair.com and use our free online gaming services. Please read this policy carefully. By accessing or using LuckInTheAir, you agree to the terms described herein.

Information We Collect

We may collect information about you in several ways when you use our platform:

Personal Data You Provide

When you create an account, contact us, or submit a form, we may collect personal information such as your name, email address, username, and any message content you provide. We collect this information only when you voluntarily submit it to us.

Automatically Collected Data

When you visit LuckInTheAir, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URLs, pages viewed, time spent on pages, and general geographic location (country and region level). This data helps us understand how players use our platform and improve the gaming experience.

Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to remember your preferences, maintain session state, and analyse site traffic. For detailed information about the cookies we use, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Legal Basis for Processing

For users in Canada, we process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We process your data based on your consent, our legitimate interest in operating and improving our platform, and compliance with legal obligations.

Sharing Your Information

We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our website, such as hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of LuckInTheAir, our users, or the public.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also withdraw consent for certain data processing activities. To exercise these rights, contact us at privacy@luckintheair.com. We will respond to your request within 30 days.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

LuckInTheAir is intended for a general audience. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete it. See our Information for Parents page for more details.

International Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States and the European Union, where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last updated” date. Your continued use of LuckInTheAir after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@luckintheair.com or via our Contact page.