Privacy Policy

Last updated: June 1, 2026

LuckInTheAir.com (“LuckInTheAir,” “we,” “us,” or “our”) is operated by Longhouse Branding & Marketing, 20226 Fraser Hwy, Langley, BC V3A 4E6, Canada.

We respect your privacy and are committed to protecting personal information that we collect through LuckInTheAir.com and our related services.

This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices and rights that may be available to you.

LuckInTheAir is a free online social gaming platform for users 18 years of age and older. LuckInTheAir is not an online casino and does not provide real-money gambling, wagering, betting, or casino gaming.

By accessing or using LuckInTheAir, you acknowledge that you have had an opportunity to review this Privacy Policy and our Terms of Use.

1. Information We Collect

We collect information that is reasonably necessary to operate, maintain, secure, and improve the Service.

The information we collect may include information you provide directly to us, information collected automatically when you use the Service, and information received from third-party service providers where permitted by applicable law.

1.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• create or manage an account;
• save favourite games or use other account features;
• contact us;
• submit a form or support request;
• provide feedback;
• communicate with us by email or through our Contact page.

Depending on how you interact with the Service, this information may include:

• name;
• email address;
• username;
• account preferences;
• messages or other information you provide to us;
• other information you voluntarily choose to submit.

We do not require you to provide personal information merely to browse the publicly available portions of LuckInTheAir, although certain features may require an account.

1.2 Automatically Collected Information

When you access or use LuckInTheAir, we and our service providers may automatically collect certain technical and usage information.

This may include:

• IP address;
• browser type and version;
• operating system;
• device type;
• referring and exit URLs;
• pages or games viewed;
• approximate time spent on pages;
• dates and times of access;
• general geographic information, such as country or region;
• information about how you interact with the Service;
• technical information necessary to maintain security and functionality.

We use this information primarily for security, diagnostics, analytics, service operation, and improvement.

Where reasonably possible, we use technical and usage information in aggregated or de-identified form.

2. Cookies and Similar Technologies

LuckInTheAir may use cookies, local storage, pixels, web beacons, session technologies, and similar technologies.

These technologies may be used to:

• maintain account sessions;
• remember preferences;
• provide essential website functionality;
• understand how users interact with the Service;
• measure website performance;
• detect fraud, abuse, and security issues;
• support analytics and advertising, where applicable.

Third-party games and services embedded in LuckInTheAir may also use their own cookies, local storage, tracking technologies, or similar technologies.

Those technologies may be controlled by the applicable third-party provider rather than by LuckInTheAir.

For more information about cookies and similar technologies used on the Service, please refer to our Cookie Policy, where applicable.

3. How We Use Information

We may use personal information and other information we collect for purposes including:

• providing, operating, and maintaining the Service;
• creating and managing user accounts;
• saving preferences and favourite games;
• providing account-related features such as leaderboards;
• responding to questions, support requests, and feedback;
• personalizing aspects of the Service;
• recommending or presenting games that may be relevant to your interests;
• understanding how users interact with the Service;
• analyzing traffic, usage, and performance;
• improving the website, games directory, features, and user experience;
• detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents;
• maintaining the security and integrity of our systems;
• enforcing our Terms of Use and other applicable policies;
• complying with legal, regulatory, court, or governmental requirements;
• establishing, exercising, or defending legal claims;
• protecting the rights, property, safety, and security of LuckInTheAir, Longhouse Branding & Marketing, our users, and others.

We limit the collection, use, and retention of personal information to purposes that are appropriate and reasonably necessary for the operation of the Service and other purposes described in this Privacy Policy or otherwise permitted by applicable law.

4. Consent and Legal Requirements

Where required by applicable privacy law, we obtain meaningful consent for the collection, use, or disclosure of personal information.

Depending on the circumstances, consent may be express or implied where permitted by applicable law.

You may withdraw consent for certain uses of your personal information by contacting us. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn and may not be possible where continued collection, use, or disclosure is required or permitted by law.

We may collect, use, or disclose personal information without consent where permitted or required by applicable law, including where necessary to comply with legal obligations, protect against fraud or security threats, or establish, exercise, or defend legal rights.

For users in Canada, our privacy practices are intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, and applicable provincial privacy legislation. PIPEDA establishes principles relating to accountability, consent, limiting collection, use and retention, safeguards, openness, access, and correction.

5. Sharing and Disclosure of Information

We do not sell your personal information.

We may disclose personal information to service providers and other third parties where reasonably necessary to operate and support the Service or for purposes described in this Privacy Policy.

These parties may include providers of:

• website and cloud hosting;
• infrastructure and technical services;
• analytics;
• security and fraud prevention;
• customer support;
• email and communications;
• database and storage services;
• website performance and monitoring;
• advertising and related technologies, where applicable.

Where appropriate, we use contractual or other safeguards intended to require service providers to protect personal information and use it only for authorized purposes.

We may also disclose information:

• when required or permitted by law;
• in response to a court order, subpoena, warrant, or governmental request;
• to protect the rights, property, or safety of LuckInTheAir, Longhouse Branding & Marketing, our users, or others;
• to investigate fraud, security incidents, or other unlawful activity;
• in connection with an actual or proposed business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or transfer of operations;
• with your consent or at your direction.

6. Third-Party Games and Embedded Content

LuckInTheAir provides access to games and other content supplied by third-party developers, publishers, or providers.

Some games may be displayed through embedded frames or other integrations. When you interact with a third-party game, the third-party provider may independently collect information from your browser or device.

Third-party providers may use their own:

• cookies;
• analytics tools;
• advertising technologies;
• identifiers;
• tracking technologies;
• privacy practices;
• data retention practices.

LuckInTheAir does not control the privacy practices of third-party game providers and is not responsible for their independent collection, use, or disclosure of information.

Your use of third-party games may therefore be subject to the privacy policy and terms of the applicable third-party provider.

We encourage you to review the applicable third-party privacy policies before interacting with embedded games or other third-party services.

7. Advertising and Analytics

LuckInTheAir and third-party games available through the Service may display advertisements.

Advertising and analytics providers may use cookies, pixels, identifiers, or similar technologies to measure traffic, understand usage, provide advertising, or perform related services.

The specific technologies and providers used may change over time.

Third-party games may display advertisements or use advertising technologies independently of LuckInTheAir. Such advertising practices are governed by the applicable third party’s privacy policy and terms.

Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential tracking or other processing that requires consent.

8. Account Information

If you create an account, we may retain information associated with your account, such as your email address, username, preferences, saved games, and other account-related information.

You are responsible for keeping your account credentials confidential.

You may contact us to request access to or correction of personal information associated with your account, subject to applicable law.

We may retain certain information after an account is closed where reasonably necessary to:

• comply with legal or regulatory obligations;
• resolve disputes;
• enforce our agreements;
• prevent fraud or abuse;
• maintain security;
• protect our legal rights.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as otherwise permitted or required by applicable law.

Retention periods may vary depending on:

• the nature and sensitivity of the information;
• the purpose for which it was collected;
• whether an account remains active;
• legal or regulatory requirements;
• security and fraud-prevention requirements;
• the need to resolve disputes or enforce agreements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request information about how your personal information is used or disclosed;
• request correction of inaccurate or incomplete personal information;
• withdraw consent for certain uses of your personal information;
• request deletion of personal information where such a right is available under applicable law;
• make inquiries or submit a complaint about our privacy practices.

Under PIPEDA, individuals generally have a right to request access to their personal information and to challenge its accuracy and completeness, subject to applicable exceptions.

To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section.

We may need to verify your identity before processing certain requests in order to protect your personal information.

We generally respond to access requests within 30 calendar days, subject to applicable law and any permitted extension or exception.

11. Privacy Inquiries and Complaints

We take privacy inquiries and complaints seriously.

If you have a question, concern, or complaint about our collection, use, disclosure, or handling of personal information, please contact our privacy contact using the information below.

We will review and investigate privacy complaints and respond within a reasonable period, taking into account the nature and complexity of the matter.

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator or oversight authority in your jurisdiction.

For Canadian users subject to PIPEDA, this may include the Office of the Privacy Commissioner of Canada.

12. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

Depending on the circumstances, safeguards may include:

• HTTPS and encryption in transit;
• access controls;
• authentication controls;
• restricted access to personal information;
• monitoring and security measures;
• secure hosting and infrastructure;
• appropriate data-handling procedures;
• periodic security reviews.

The safeguards we use are appropriate to the sensitivity and nature of the information.

However, no method of transmitting or storing information over the Internet is completely secure. We cannot guarantee absolute security.

13. Privacy Breaches

If we experience a security breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where applicable law requires notification of affected individuals, regulators, or other parties, we will provide such notification in accordance with the applicable legal requirements.

14. International Data Transfers

LuckInTheAir and our service providers may process or store information in countries outside Canada, including the United States, the European Union, or other jurisdictions where our service providers operate.

As a result, personal information may be subject to the laws of those jurisdictions, which may differ from the laws of your home jurisdiction.

Where personal information is transferred to service providers outside Canada, we use contractual, organizational, or other safeguards that we consider appropriate for the circumstances and as required by applicable law.

15. Third-Party Links and Services

The Service may contain links to third-party websites, services, games, or applications.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

When you leave LuckInTheAir or interact with a third-party service, we encourage you to review the privacy policy and terms applicable to that service.

16. Age and Children’s Privacy

LuckInTheAir is intended for users 18 years of age and older.

We do not knowingly permit persons under 18 to create accounts or use account-based features of the Service.

If you are under 18, please do not use LuckInTheAir or provide personal information to us.

If we become aware that a person under 18 has provided personal information to us in violation of our Terms of Use, we may take reasonable steps to verify the situation, suspend or terminate the relevant account, and delete the information where appropriate and permitted by law.

If you believe that a person under 18 has provided personal information to us, please contact us at privacy@luckintheair.com.

17. Do Not Track and Browser Signals

Some browsers and devices provide settings or signals relating to tracking and privacy.

LuckInTheAir may not respond to every browser-based “Do Not Track” signal or similar mechanism unless required by applicable law.

Where applicable law requires us to recognize a particular privacy signal, we will do so in accordance with the applicable requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, data practices, legal requirements, or other circumstances.

When we make material changes, we will post the revised Privacy Policy on this page and update the “Last updated” date.

Where required by applicable law, we will provide additional notice or obtain any required consent.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Longhouse Branding & Marketing
20226 Fraser Hwy
Langley, BC V3A 4E6
Canada
Privacy Email: privacy@luckintheair.com
Legal Email: legal@luckintheair.com
Phone: +1 (778) 775-4769
Website: www.longhouse.co

You may also contact us through the Contact page on LuckInTheAir.com.

For privacy requests, please include sufficient information for us to understand and process your request. We may ask you to verify your identity before providing access to personal information or making changes to an account.